Deposits for standard tours are fully refundable when cancelled at least 7 days before departure. Cancellations made 3–7 days before departure normally receive a 50% refund, or the full deposit can be transferred to another date. Cancellations within 72 hours are normally non-refundable. For private, custom, or more complex expeditions, part or all of the deposit may become non-refundable once significant planning has begun or reservations have been made. If weather or trail conditions make a guest reasonably uncomfortable proceeding, we are always happy to discuss a refund or rescheduling. If Gagxanul cancels the tour, payments made to us will be refunded. We understand that unexpected situations happen, so guests are always welcome to contact us and we’ll do our best to find a fair solution.
